Personal data processing
Personal data means any information relating to an identified or identifiable natural person, such as for instance your contact information, your order data or your product data.We collect and use information about you to ensure that we can continue to provide you with a wonderful experience. You provide us with your information directly when you make a purchase, shop on-line, use the Chris & Aaron App, or register to our web site o newsletter. Your continued use of chrisandaaron.co.uk's website or services will signify your acceptance and consent to the practices described in this Policy and chrisandaaron.co.uk's processing of your personal data. You also agree to chrisandaaron.co.uk's use of electronic communication channels to send you information. Please read the following carefully to understand chrisandaaron.co.uk’s views and practices regarding your personal data and how chrisandaaron.co.uk will treat it.
General principles for personal data processing by chrisandaaron.co.uk
We adhere to the following principles when processing your personal data: When you make a purchase on-line, we will collect necessary information about you to ensure we can fulfil your order or chosen service. If you choose to pay by card, we will need to collect your payment information in order to process card payments. We may also need to ask for additional information from you, e.g. to prevent fraudulent transactions, to comply with anti-money laundering obligations for high value transactions, or to ensure that we comply with our legal obligations such as age restrictions applicable to the sale of alcohol, for example, or the legal requirement to share your details. Where you place an order with chrisandaaron.co.uk for products or services that will be delivered, collected or provided at a later date, we will need to take additional contact details and delivery information from you so that we may complete your order. We may use third party couriers to deliver your order and will need to share your contact information with them for this purpose. We will not collect personal data beyond what is necessary to accomplish those purposes; 3. we will not use personal data for purposes other than that for which the data was collected, except as stated herein, or with prior consent; 4. we will not transfer personal data to third parties, except as stated herein, or with prior consent; 5. we will do our best to ensure that information is up to date by encouraging you to verify your personal data periodically; 6. we will maintain appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access and against all other unlawful forms of processing; and 7. except when stated herein, we will not store personal data longer than is necessary to accomplish the purpose for which the data were collected or for which they are further processed, or as is required by law.
Personal data we collect and process:
When you engage with chrisandaaron.co.uk via various channels, including our websites, apps and customer support, we collect and process your personal data. The personal data that we collect and process can be categorized as follows: 1) Your personal details, such as your name, e-mail address, physical address (if provided), phone number (if provided), IP address, in some cases geo location and language. 2) Your purchase information, such as your personal details as specified above, company name (if provided), your delivery information, such as delivery address, if different from physical address, your order information, such as product name, quantity product name, stock keeping unit no. and product serial no., quantity, date of purchase and dealer information, your payment information, such as credit card or similar payment information and friend referral (if applicable).
Due to Contractual obligations: to confirm your identity and verify your personal and contact details. To administer your payment and the business relationship, i.e. to carry out Chris & Aaron’s obligations arising from any contracts entered into between you and Chris & Aaron and to provide you with the information, products and services that you request from Chris & Aaron. To approve your application for a Merchant account, for example by carrying out internal and external risk assessments and verifications. For customer analysis, to administer Chris & Aaron’s services, and for internal operations, including troubleshooting, data analysis, testing, research, and statistical purposes. To carry out risk analysis, fraud prevention and risk management. To ensure that content is presented in the most effective manner for you and for your device. To prevent misuse of Chris & Aaron’s services and violation of relevant terms and conditions as part of their efforts to keep their services safe and secure. Pursue legitimate interest. To improve Chris & Aaron’s services and for general business development purposes, such as improving risk models in order to e.g. minimize fraud, develop new products and features and explore new business opportunities.
Due to Legal Obligations: to comply with applicable laws, such as anti-money laundering and book keeping laws and regulatory capital adequacy requirements Communicate with you. Chris & Aaron may also use your data to communicate relevant information regarding used or similar services and to conduct customer satisfaction surveys regarding their services (e.g. after you have contacted Chris & Aaron’s customer service) via electronic communication channels and by phone. If you do not wish to receive such communication, please send an email to firstname.lastname@example.org
When you contact Chris & Aaron through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback. Please note, if you contact Chris & Aaron by phone your call may be recorded for quality, training and security purposes. Additionally, calls may be monitored (without your consent) to allow Chris & Aaron to collect information for security and regulatory purposes
Where we store and process your personal data
As a general principle, your personal data is stored and processed within the European Economic Area (EEA). However, your personal data may be transferred outside EEA between the entities in the Chris & Aaron, between Chris & Aaron and its authorized Branch Office and certain types of third parties, as specified in section 6 within the purposes for which your personal data was collected. In case of transfer of your personal data to any third countries, as defined in General Data Protection Regulation (GDPR), valid law and regulations concerning such transfers are observed and relevant legal and security safeguards are ensured before such transfer.
How Can You Manage The Information We Hold About You?
As part of our commitment to exceptional customer service, where you have provided your consent, we personalise your experience, by only sending marketing communications about the most exclusive products, services and events that we believe you will be interested in. You have always been able to opt-out of these communications but now it is easier than ever to manage your preferences:
• If you have an online account, you can manage your communication preferences through our Preference Centre by logging in to your account.
• Alternatively, contact our Customer Team by email at email@example.com (quoting "Security and Privacy Enquiry”) or by phone on [+44] 7742 712 863 (UK) or [+39] 338 912 0541 (Italy).
You can also unsubscribe from individual email marketing communications via the “Unsubscribe” link at the bottom of each of our email marketing communications.It can take up to four weeks for your preferences to be registered on our system, so you may still receive communications from us during this period. Should you wish to know more about what information we hold about you including making changes to, or requesting the deletion of, information that we hold about you, you are also entitled by law to make a Data Subject Request. You can make such a request by emailing us at firstname.lastname@example.org (quoting “Data Subject Request”). Please note that we may need to exclude certain information as part of your request, e.g. in order to protect the privacy of other individuals or if we are permitted to exclude the information for legal or other reasons.
Responsible for processing
Chris & Aaron, Brand Tiffany Organization ASD Via Carlo Farini, 53 – 20159 Milano IT, is data controller and is responsible for the processing of your personal data.
Access to your personal data and data portability You have right to access and receive the personal data concerning you, which you have provided to Chris & Aaron, in a structured, commonly used and machine-readable format and have the right to transmit those data to any third party, you should choose to. Your personal data processed by Chris & Aaron can be accessed at www.chrisandaaron.co.uk if registered.
Updating and/or deleting your personal data. We encourage you to update your personal data provided to Chris & Aaron UK - BTA any time there are changes in your personal data. This can be done at www.chrisandaaron.co.uk by logging in and changing the relevant fields. In order to ensure that your personal data processed by us is up-to-date we request you to check and, if relevant, update your personal data at least once a year. Your personal data can be deleted from Chris & Aaron servers at www.chrisandaaron.co.uk, unless Chris & Aaron is entitled or obliged by applicable law and regulations to keep and process such information regardless withdrawal of your consent. Following deletion your personal data will be deleted from servers of Chris & Aaron without undue delay, while it might take a period of two (2) months to ensure complete deletion of any information that might be stored in our back-up. You may also contact Chris & Aaron to review, update or delete personal data stored about you. For relevant contact details please see section 19 below. Please note that prior to accessing and making changes to your account, we will need to verify your identity properly.
Right to withdraw your consent. Some of Chris & Aaron's processing activities may be based on your consent. In such case, you will have the right to withdraw your consent at any time. Withdrawal of your consent will not affect the lawfulness of processing conducted prior to the withdrawal. If you withdraw your consent, Chris & Aaron and third parties involved in personal data processing will cease to process your personal data, unless and to the extent the continued processing or storage is permitted or required according to the applicable personal data legislation or other applicable laws and regulations. Please note that as a consequence of your withdrawal of your consent, Chris & Aaron may not be able to meet your requests or provide you with our services.
Right to restriction of processing and right to object. You have the right to restriction of processing of your personal data, if the personal data is not correct, if the processing is unlawful, but you oppose erasure of your personal data, if Chris & Aaron no longer needs your personal data for the purposes of processing, but storing such data is requested by you for the establishment, exercise or defence of legal claims, or if you have objected to processing and verification, whether Chris & Aaron still has legitimate interest in the given personal data is pending. At any time, you have the right to object to processing of your personal data collected and processed for purposes of the legitimate interests pursued by Chris & Aaron, for instance, when we provide you with relevant product software updates, make your future purchases easier by remembering your shipping details, or when we conduct analytics and statistics on your use type, date and frequency of Chris & Aaron products. Furthermore, you have the right to object to processing of your personal data for direct marketing purposes. You can do so by unsubscribing from our marketing information by clicking on the unsubscribe link in the bottom of marketing communication from Chris & Aaron or by accessing your profile at www.chrisandaaron.co.uk.
Right to complain. If you want to complain about a privacy breach, please contact Chris & Aaron by sending your complain to Chris & Aaron, Via Carlo Farini, 53 20159 Milano IT, Att. Legal or by sending an e-mail to email@example.com We will acknowledge receipt of your complaint within five (5) business days. We will do our best to resolve it as quickly as possible and within one (1) month from the date of complaint. In case response would require longer term than one (1) month, we will let you know and inform you of the relevant reason(s). If you are not satisfied with outcome of your complaint or with handling of your complaint at Chris & Aaron, you may refer your complaint to the Italian Data Protection Authority.
How Do We Keep Your Information Secure?
We make sure that we have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place. We also work with a number of third parties to help us deliver an excellent service to you. We require all third parties that interact with information to undergo an Information Security Due Diligence Assessment to ensure that information is only shared where third parties have appropriate security measures in place. We will not share your information with any third parties who might wish to market their goods and services to you unless you have provided your consent. Chris & Aaron does not routinely share information outside of the European Economic Area (EEA). If it is necessary we will only do so with the relevant protection in line with data protection legislation requirements..
Use by children
Chris & Aaron does not target and is not intended to attract children. Accordingly, our online services, including personal accounts on websites and apps provided by Chris & Aaron that collect any personal data are not directed at and should not be accessed by individuals under the age of sixteen (16 years), and we request that such individuals do not provide any personal data to Chris & Aaron. Minors must obtain express consent from parents or legal guardians prior to accessing or providing any personal data. If notified by a parent or guardian or discovered by other means, that a child under age of sixteen has provided his or her personal data to Chris & Aaron, we will cancel the child's account, if any, and delete the child's personal data in our possession.
How Long Will Chris & Aaron Keep My Information?
Chris & Aaron is committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so. Where Chris & Aaron no longer requires information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you. If you have a chrisandaaron.co.uk members account and/or you have registered for a chrisandaaron.co.uk account, then we will continue to retain your personal information in order to maintain your account. We understand that some of our customers do not shop with Chris & Aaron on a regular basis, but if you have not made a purchase with Chris & Aaron for a continuous period of four years, then we will delete your account details and all personal information that we hold about you. If you wish to use your account after this time, you will need to sign up to a new account. If you do not have a Chris & Aaron Member account or Chris & Aaron account, but you have signed up to receive Chris & Aaron’ marketing communications, then Chris & Aaron will only retain your information for as long as we have your consent to send you marketing (See Marketing and Promotions above). Where you shop on-line with Chris & Aaron but use our guest checkout path, we will only retain your personal details for a reasonable period of time (maximum up to six months) after you have completed the transaction in order to fulfil any contractual obligations such as refunds and guarantees (unless you also receive Chris & Aaron marketing communications, in which case we will add this order information to your customer record). Please note that if you have a Chris & Aaron Member account or Chris & Aaron account account, but choose to use our guest checkout path, we will add the guest checkout purchase to your customer record automatically. If you would prefer for this not to happen, then please use a different email address not already registered with Chris & Aaron.
This website does not collect personally identifiable information from your computer when you browse the site. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address, or any other personally identifiable information.
The materials contained on the Web site are provided by Chris & Aaron as a service to you for your commercial and non-commercial, personal use on an "as is, as available" basis and may be used by you for information purposes only. You acknowledge that you are using the Web site at your own risk. Chris & Aaron assumes no responsibility for error or omissions in these materials. Chris & Aaron makes no commitment to update the information contained herein. Chris & Aaron makes no, and expressly disclaims any and all, representations or warranties, express or implied, regarding the Chris & Aaron Web site, including without limitation the accuracy, completeness, or reliability of text, graphics, links, products and services, and other items accessed from or via the Web site, or that the Web site will be uninterrupted, error-free, or free of viruses or other harmful components. No advice or information given by Chris & Aaron or any other party on the Web site shall create any warranty or liability. Chris & Aaron does not warrant or make any representations regarding the use or the results of the use of the materials at the Web site in terms of their correctness, accuracy, timeliness, reliability, or otherwise. Under no circumstances shall Chris & Aaron or any of its parents, subsidiaries, affiliates, or their respective partners, officers, directors, employees, or agents be held liable for any damages, whether direct, incidental, indirect, special, or consequential, and including, without limitation, lost revenues or lost profits, arising from or in connection with your use, reliance on, or performance of the information on the Web site. Chris & Aaron periodically schedules system downtime for maintenance and other purposes. Unplanned outages also may occur. Chris & Aaron shall have no liability for the resulting unavailability of the Web site or for any loss of data or transactions caused by planned or unplanned system outages, or any outages of webhost providers or the Internet infrastructure and network external to the Web site. Reference in this website to any products, services, processes, trade names, trade marks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation to you by us. Links to other websites not operated by us are solely for your convenience. We are not responsible for any products, services, processes, trade names, trade marks or other information provided by third parties. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. You must not use our website for any activities which breach any laws, infringe any party's rights, or breach any standards, content requirements or codes promulgated by any relevant authority. You must not use our website in any way which interferes with other users or defames, harasses or menaces anyone. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the website by you or any other person using your membership identification or password.
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