TERMS AND CONDITIONS POLICY

Last updated  May 24, 2019

 


Terms and Conditions

Please note that the below delivery information applies only to orders placed online through .chrisandaaron.co.uk or telephone orders made through Chris & Aaron Customer Care Centre.

 

References in these Terms & Conditions to "us", "we", "Chris & Aaron", "chrisandaaron.co.uk" are to Chris & Aaron (Tiffany Organization a.s.d. Brand) registered office Italy: Via C. Farini, 53 - 20159 Milano - Italy.  By visiting or using this website, you agree to and accept these terms. If you do not agree to be bound by these terms and conditions you may not use or access this website. 

 

National Delivery- Italy

Chris & Aaron offers a range of delivery options to suit your needs:

Express delivery: (next day) Availability - Monday to Friday on all orders placed before 13.00. Delivered - next day on order placed before 13.00.

Standard delivery: Delivered 5/11 working days.

Charges stated may vary according to item and order size. (gros weight)

International Delivery

Chris & Aaron delivers all over the world There may also be specific exclusions relating to individual items or restrictions on certain items dependant on the country of export. Approx Delivery Time 5-11 days.

National and International Delivery charges

Delivery charges are calculated on the volumetric weight of the item once it is packaged for export. You will be informed of the delivery cost once you enter an Italian or a non-Italian delivery address before your order is processed by e.mail

National and International Deliveries

Standard delivery: Parcels are delivered five to seven working days after ordering. Express delivery: 48 hours. Our products arrive at your home via international express carriers, properly packed and insured. Delivery costs vary according to the area of destination and the quantity of goods. Chris & Aaron and Tiffany organization can also not be held liable should local customs officials decide to hold or confiscate items for any reason..

Express Delivery

Express delivery orders will be delivered within 1-5 working days.

Payment Methods

Chris & Aaron only accept payment for orders in €. (Euro). We accept payment by Visa, Maestro,  for orders not exceeding € 300,00 (threeundredeuros) and bank credit transfer for orders exceeding € 300,00


Hampers and Gift Boxes

The terms "Hamper" and "Gift Box" are interchangeable and defined as a collection of food and/or non-food items packaged in a container such as printed cardboard box or wicker basket.

Product availability - Information

We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability.

Preparazione dell' ordine

Dal momento in cui tu effettui un ordine su .chrisandaaron.co.uk , il tempo necessario per preparare il tuo pacco e poi spedirlo dipende dalla disponibilità dei prodotti. Sul sito ogni prodotto ha indicata la disponibilità e il tempo di preparazione dell’ordine, cioè il tempo necessario per gestire l'ordine e preparare il pacco, per poi procedere alla spedizione. Questo parametro può variare da prodotto a prodotto, quindi se fai un ordine multiplo considera che la spedizione avverrà ad ordine completo, ovvero dopo aver reperito tutti i prodotti ordinati. Se tra questi ci sono, ad esempio, prodotti che nella scheda riportano la dicitura "In Prenotazione", il tuo ordine sarà pronto quando anche tali prodotti saranno disponibili. Se in fase di evasione di un ordine un prodotto non fosse più disponibile, perché esaurito o non reperibile, una e-mail ti informerà dell’inconveniente e il tuo ordine verrà aggiornato con l’eliminazione dell’articolo non disponibile. Gli altri prodotti verranno spediti e l'importo dell’articolo non disponibile verrà automaticamente detratto dal totale di spesa indicato in fase di acquisto, indipendentemente dal metodo di pagamento prescelto e nel caso di pagamento anticipato sarai rimborsato del valore dell'articolo mancante. 

Shopping

Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read these Terms and Conditions carefully as they contain important information about your order. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. (only for international order)

Pricing Policy - International 

All prices shown on the website are in € (Euro) and are exclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time. Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

Finalization of agreements

 
The Customer may only purchase the products in the on-line catalogue at the moment the order is sent in and which can be viewed on-line at the www.chrisandaaron.co.uk  address as described in the relevant information forms. The order shall be validly processed the moment the Customer receives, at the e-mail box he has specified, confirmation that payment for the order has taken place. Correct order reception is confirmed by .chrisandaaron.co.uk by an e-mail answer sent to the e-mail address notified by the Customer. This confirmation message carries the Date and Hour the order was carried out and a Customer order number to use in all further communications with .chrisandaaron.co.uk. The message reiterates all the data input by the Customer, all information related to the essential characteristics of the goods, the price, payment terms and delivery procedures. The Customer must check the correctness of this data and promptly notify any corrections according to the procedures described in this document. .chrisandaaron.co.uk guarantees prompt notice to the Customer in case of failure of the order to be accepted.

Right of withdrawal   

In accordance to actual e-commerce laws, if the Customer is a consumer then he is entitled to withdraw from the purchase contract for any reason whatsoever without the need to give explanations and without any penalty without prejudice to what is specified at following point. The Customer, to exercise this right, must send info@chrisandaaron.co.uk a written notice of this intention within 10 working days of date of receipt of the goods. This notice must be sent by registered letter with return receipt addressed to Chris & Aaron Vicolo Giuseppe Verdi, 1 22066 Mariano Comense - Como - Italy - or by telegram or e-mail again sent within the aforementioned term of 10 days and followed up by confirmation by registered letter with return receipt, sent absolutely within the following 48 hours. Once the above-mentioned withdrawal notice has been received the .chrisandaaron.co.uk Customer Service shall promptly give the Customer instructions for return of the goods which must be received by .chrisandaaron.co.uk within 10 days of the date of authorization.


Order of cancellation

If you wish to cancel your order placed online or over the telephone, please contact our Chris & Aaron Direct Customer Care Team by: • Calling [+39] 031 447 7154 [+44] 7742 712 863 Lines are open Monday to Saturday 9.00am - 5.00pm (GMT) (closed Saturday and Sunday). • Forwarding your acknowledgement email to us at info@chrisandaaron.co.uk stating your intention to cancel the order. • Or writing to: Chris & Aaron Direct Customer Care Via C. Farini, 53 - 20159 Milano - Italy. Alternatively, you may cancel your order by returning the goods along with the completed Returns Form within 14 days of receipt. It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order following the instructions contained within the parcel. Please note that your right to return goods does not apply to certain products. In order to change the details of your order, you must notify us within 30 minutes of your order being placed. Please have the order number and date the order was placed to hand. After this time we are unable to amend your order as we endeavour to process orders immediately therefore we would request that you return the goods once they have been delivered.

Returns

Please ensure you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. You can take the goods out of the packaging to try them out, but don't throw it away and please return it with your goods. Refunds will be made for the original purchase amount against the original form of tender. Free returns are available where deliveries have been made to Milan only. Please note that in all other cases postage or other return costs will be the customer's responsibility except in the case of damaged, faulty or incorrectly supplied goods.When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods. None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case please return the goods to us.

Returns Procedure 

Chris & Aaronoffers free returns on Milan only. This excludes National and International Delivery, deliveries which incur a special delivery charge, deliveries from third party suppliers, large and bulky goods. To return unsuitable purchase(s) free of charge, apply the enclosed free returns label to your parcel and post the package at your Post Office. We strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods. All returns should be sent to; Chris & Aaron Via C. Farini, 53 - 20159 Milano - Italy If you would like to discuss the return of any item, or have any further questions about our returns policy please contact a member of our Chris & Aaron Direct Customer Care Team on [+39] 031 447 7154 [+44] 7742 712 863.

Shipping cost - National and Interantional

All orders confirmed by .chrisandaaron.co.uk will be delivered to the delivery address given by the customer. An e-mail confirming shipment and containing tracking link and code will be sent to the customer at the moment the package is picked up from our warehouses If, at the time of delivery, the ordering party is not present at the specified address then the transport company will leave a notice and will contact the ordering party to arrange delivery. It is also possible to check delivery status following the instructions written in shipment-confirm email or contacting our customer-service at the address info@chrisandaaron.co.uk and receive information on the order (remember to write order number, name and address). It is not possible to inspect inside the package at the time of delivery. But whenever the Customer discovers abnormalities (box open or visibly damaged) he can reject delivery and specify the reason. He must then contact .chrisandaaron.co.uk at the e-mail address info@chrisandaaron.co.uk to describe the reason for rejection. .chrisandaaron.co.uk shall not be held liable for damages subsequently claimed by the Customer whenever the package was damaged during shipment but was accepted in any case given that order collection was certified to be whole. This term is purely as an indication. No indemnity may be requested of .chrisandaaron.co.uk in case of damages due to delivery delay, interruption, total or partial suspension. This is also valid in case of delays, stoppages or suspensions due to causes that may alter the procurement and distribution process such as: stoppage in work, industrial unrest, delays ascribable to suppliers, energy failures, transportation stoppage, etc. The Customer is required to check, when the goods are delivered by the carrier, that packing is whole and undamaged. Any damages must be immediately notified to the carrier who carried out the delivery. Once the Customer has signed the carrier's document he cannot place any claims about the exterior characteristics of what was delivered. Any problems incidental to the physical integrity, matching or completeness of the products received must be notified within 7 days of delivery according to the procedures envisaged in this document. The order shall be automatically cancelled in case of failure to collect goods stored in the carrier's warehouses within 5 working days because of the repeated impossibility of delivering to the address specified by the Customer when placing the order..

Invoice Request 

When asked to our customer service, after sending the order, .chrisandaaron.co.uk (Tiffany Organization a.s.d. Brand) will give you an invoice for the order, sending it through e-mail or putting it inside the shipping according to art. 14 D.P.R. 445/2000. Financial data on the invoice will be the same as written by the Customer during the request. Delivery charges are to be paid by the Customer and are calculated when the order is made. The Customer shall pay for goods according to the terms available at the time of placement of the order.

General

General We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect. We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control. If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

The web site

We may change the .ChrisandAaron.co.uk website and correct or update information (including product information) on it or change these terms and conditions at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may: 1- retrieve and display the content of the website on a screen; 2- print copies of the content for your own personal use; 3- store the content in electronic form (except that you may not store it on any server or other storage device connected to a network). You may not use this website or its contents: 4- for commercial purposes; 5- for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of this website (eg. item listings, descriptions, prices); 6- to download (other than page caching) or modify the website, or any portion of it; 7- to interfere with or disrupt any network or web site connected to this website or gain unauthorised access to other computer systems; 8- to interfere with the enjoyment or use of the website by any other person; 9- for any purpose which is unlawful. In addition you may not in relation to this website, use any: 10- data mining, robots, or similar data gathering and extraction tools; 11- framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the website; 12- meta tags or any other "hidden text" which uses our name or trade marks. Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided "as is". Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws. This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights. This website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and terms and conditions of use of Third Party Sites accessible from this website.

Jurisdiction

The website and telephone Orderline are controlled and operated in Italy. These Terms and Conditions and all matters connected with any order you place on our website or over the telephone are governed by Italian law and you agree to submit to the exclusive jurisdiction of the Italian courts in relation to all matters connected with or arising out of the website or your use of customer services or any order you place on the website or through the Orderline. Jurisdiction Milano Italy

Privacy e comunications

When you place orders online or by telephone, we collect certain personal and transactional information (eg name, address, email address and other details) from you. For details on how we use this information, please read our Security and Privacy policy. To fulfil our obligations to you under these Terms and Conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.


Terms for returning products

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